Privacy policy
Welcome to Playstoner - a platform for digital in-game items and related services available through www.playstoner.com.
Last updated: 28 May 2026
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Overview
This Privacy Policy explains how your personal information is collected, used, stored, and shared when you access or use the Website, purchase Digital Items, contact Customer Support, or otherwise interact with the Services provided by VIRX LTD.
Company Registration Details: Company Number: 17222629 Registered Office Address: 566 Chiswick High Road, London, England, W4 5YA
For any privacy-related questions or requests, you may contact us at general@playstoner.com.
By accessing or using the Website, you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy, as well as any related policies or agreements referenced herein.
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Data Collection and Purposes of Use
Account Creation and Management
To create and manage an account on the Website, Customers may be required to provide personal information including name, surname, phone number, email address, and account credentials. This information is processed for account registration, account management, security, fraud prevention, and provision of the Services.
The Service Provider may use technical measures, including IP and location checks, to verify compliance with applicable restrictions and security requirements. If inconsistencies, suspicious activity, or access from restricted jurisdictions are detected, the Service Provider may refuse account registration, restrict access to the Website, or refuse to process orders.
Customers are permitted to maintain only one account and must not use VPNs, proxies, or similar anonymizing technologies while accessing or using the Website.
Verification and Compliance The Service Provider may request additional information or documentation for verification, anti-fraud, compliance, and identity confirmation purposes. This may include, but is not limited to, official identification documents, payment verification details, proof of account ownership, authorization data, or additional contact information. Failure to provide requested information within 3 (three) business days may result in refusal of registration, restriction or suspension of Services, cancellation of orders, or refund processing where applicable.
Usage Data and Analytics The Service Provider may collect technical and usage-related information regarding access to and use of the Website and Services. Such information may include IP address, browser type, device identifiers, operating system, pages visited, access times, session duration, and related technical data.
This information is used for operation of the Website, security monitoring, fraud prevention, analytics, service improvement, and protection against unauthorized access or misuse.
Marketing and Promotional Communications Where permitted by applicable law or based on Customer consent, the Service Provider may send newsletters, updates, promotional communications, or marketing materials relating to the Website and Services. Customers may opt out of marketing communications at any time.
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Cookies and Tracking Technologies
Cookies are small text files used to improve the functionality, security, and overall user experience of the Website. Certain cookies are strictly necessary for the operation of the Website and may be stored automatically on the Customer's device. Other types of cookies may only be used with the Customer's consent, where required by applicable law.
The Website may use the following categories of cookies:
Necessary cookies are essential for the operation, security, and functionality of the Website, including navigation, authentication, and access to secure areas of the Website.
Preference cookies allow the Website to remember information that affects how the Website behaves or appears, including language preferences and regional settings.
Analytics cookies help the Service Provider understand how Customers interact with the Website by collecting information regarding usage, traffic, and performance. Such information is generally aggregated and anonymized where possible.
Marketing cookies may be used to track activity across websites and display advertisements or promotional content that may be more relevant to the Customer's interests.
The Website may use both session cookies and persistent cookies.
Session Cookies are temporary cookies that remain on the Customer's device until the browser session is closed.
Persistent Cookies remain on the Customer's device for a defined period of time or until manually deleted. Certain persistent cookies may be used to remember login preferences, account settings, or similar functionality.
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Third-Party Cookies and Tracking Technologies
The Website may also use cookies and tracking technologies provided by trusted third-party service providers, including analytics, advertising, payment, security, fraud prevention, or performance partners. Such third-party technologies may collect information regarding the use of the Website in accordance with their respective privacy policies.
In addition to cookies, the Website may use similar technologies, including:
Pixel Tags & Web Beacons - small graphic files or identifiers used to monitor Website activity, measure engagement, analyze Website usage, and evaluate the effectiveness of communications or Website content.
HTML5 Local Storage - technology used to store data locally within the Customer's browser in order to improve Website functionality, performance, security, and user experience, including remembering preferences and account-related settings.
The Website may also use scripts, browser storage technologies, and similar tools for analytics, operational, security, fraud prevention, and performance purposes.
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Managing Cookie Preferences
Customers may manage or withdraw consent for non-essential cookies at any time through browser settings, cookie settings available on the Website, or other available consent management tools.
The Service Provider processes personal data and tracking technologies only for legitimate and disclosed purposes in accordance with this Privacy Policy and applicable laws and regulations.
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Third-Party Data Sharing and Additional Processing
Service Providers The Service Provider may share personal data with trusted third-party service providers, including hosting providers, payment providers, fraud prevention and verification services, analytics providers, IT support providers, accountants, legal advisors, and other professional partners acting on behalf of the Service Provider. The Service Provider remains responsible for the processing of personal data carried out on its behalf.
Independent Third Parties Where Customers provide information directly to third-party platforms, services, or providers, such third parties may act as independent data controllers under their own privacy policies and terms. The Service Provider is not responsible for the processing activities of such independent third parties.
Payment Processing Payment card information is processed directly by independent third-party payment service providers operating in compliance with applicable PCI-DSS security standards. The Service Provider does not store or process full payment card details. Transaction-related information may be retained for fraud prevention, legal, accounting, compliance, or operational purposes where required.
Marketing Communications Where permitted by applicable law or based on Customer consent, the Service Provider may send newsletters, updates, promotional communications, or marketing materials related to the Website and Services. Customers may unsubscribe from marketing communications at any time through the unsubscribe link included in communications or by contacting Customer Support.
International Data Transfers Personal data may be transferred to and processed in countries outside of the Customer's jurisdiction, including countries outside the European Economic Area (EEA), where necessary for the operation of the Website, provision of Services, fraud prevention, analytics, support, or other purposes described in this Privacy Policy.
Where required by applicable law, the Service Provider implements appropriate safeguards for international data transfers, including standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.
Aggregated and Anonymized Data The Service Provider may create aggregated, statistical, or anonymized data that does not directly identify Customers for analytics, operational improvement, security, research, or commercial purposes.
Automated Decision-Making ("ADM") and AI Technologies The Service Provider may use automated decision-making systems, fraud prevention tools, risk monitoring systems, and AI-assisted technologies in connection with the operation of the Website and Services, including fraud detection, security monitoring, transaction review, customer support, analytics, translations, and service recommendations.
Automated processing is used in accordance with applicable laws and regulations and only where necessary for security, fraud prevention, contractual performance, compliance purposes, or based on Customer consent where required.
Customers may contact Customer Support if they require additional information or wish to request human review or assistance in relation to automated processing activities.
Cross-Device and Security Monitoring The Service Provider may use technologies designed to recognize devices, monitor activity across devices, detect suspicious behavior, improve security, measure performance, and improve user experience on the Website.
Corporate Transactions and Legal Requirements Personal data may be disclosed or transferred in connection with mergers, acquisitions, financing transactions, restructuring, sale of assets, bankruptcy proceedings, or similar corporate events. Personal data may also be disclosed where required by applicable law, regulatory obligations, court orders, enforcement requests, fraud investigations, protection of rights, security purposes, or defense of legal claims.
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Data Retention
Personal data is retained only for as long as necessary for the purposes described in this Privacy Policy, including provision of the Services, compliance obligations, fraud prevention, dispute resolution, and protection of legitimate business interests.
Analytics and usage-related data may be retained in an identifiable form for up to 1 (one) year.
Communications and support-related information used for quality control, security, or service improvement purposes may be retained for up to 1 (one) month.
Other personal data related to Customer accounts may be retained for the duration of the Customer's account relationship and for up to 3 (three) years following account closure or termination.
Personal data may be retained for longer periods where required or permitted by applicable law, regulatory obligations, legal proceedings, fraud investigations, enforcement purposes, or protection of legitimate interests.
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Data Security
The Service Provider implements appropriate technical, organizational, and security measures designed to protect personal data against unauthorized access, misuse, loss, disclosure, alteration, or destruction.
The Website uses industry-standard security technologies, including 256-bit SSL encryption, secure infrastructure, access controls, monitoring systems, and other security measures intended to help protect Customer information and reduce potential security risks or vulnerabilities.
The Service Provider may also use security monitoring, fraud prevention tools, server protection measures, and regular system maintenance procedures to help maintain the security and integrity of the Website and Services.
While the Service Provider takes reasonable measures to protect personal data and maintain security of the Website and Services, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, the Service Provider cannot guarantee absolute security of any information transmitted to or stored through the Website.
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Your Privacy Rights
For individuals located in the European Union or the United Kingdom, personal data is processed in accordance with applicable data protection laws, including the General Data Protection Regulation ("GDPR"), the UK GDPR, and the Data Protection Act 2018.
Subject to applicable laws and regulations, Customers may have the following rights in relation to their personal data:
Where required, the Service Provider may request verification of identity before processing privacy-related requests in order to protect personal data and prevent unauthorized access.
Certain rights may be limited where processing is necessary for compliance with legal obligations, fraud prevention, enforcement of legal rights, security purposes, or other legitimate business interests permitted under applicable law.
Customers located in the United Kingdom may contact the Information Commissioner's Office (ICO) regarding complaints or concerns relating to personal data processing.
To exercise privacy rights or submit a privacy-related request, Customers may contact Customer Support at general@playstoner.com.
- -the right to request confirmation as to whether personal data is being processed;
- -the right to access personal data and related information regarding its processing;
- -the right to request correction of inaccurate or incomplete personal data;
- -the right to request deletion of personal data where applicable;
- -the right to restrict or object to certain processing activities;
- -the right to withdraw consent where processing is based on consent;
- -the right to request transfer of personal data in a structured, commonly used, and machine-readable format where technically feasible;
- -the right to lodge a complaint with a competent supervisory authority.
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Privacy Policy Updates
The Service Provider regularly reviews this Privacy Policy and reserves the right to update or modify it at any time in order to reflect changes in applicable laws, regulations, business practices, or Services.
Any updates or changes to this Privacy Policy become effective upon publication on the Website. Customers are encouraged to review this Privacy Policy periodically to remain informed about how personal data is processed and protected.